Plan upgrades
Descript provides refunds for plan upgrades if canceled and requested within 48 hours of the invoice date. To request a refund:
- Visit our Support page and submit a request
- Include the email address associated with your Descript account in your request.
Suppose you cancel or downgrade your plan partway through the billing cycle. In that case, cancellations are not prorated and your plan will terminate at the end of your current billing cycle. Changing your billing cycle partway through the billing period is also not prorated. It will take place at the end of your current billing cycle.
So that users may begin using enhanced features, upgrading from a Creator to a Pro plan will apply the changes immediately, and proration will be applied for the unused time on Creator. Downgrading from Pro to Creator or from Pro to Free will be scheduled for the end of the current billing period with no proration.
Automatic transcriptions
Automatic transcriptions are billed per minute of recorded audio (not per minute of voice content) for each submitted track. This means that if you submit two files containing different speakers of the same interview, and each file is 60 minutes long, 120 minutes will be deducted from your monthly transcription allotment.
Please note that refunds are not provided for accidental or duplicate transcriptions. If for any reason your audio or video fails to transcribe, you will be prompted to retry the transcription or you may reach out to Customer Support for assistance.
White Glove transcriptions
Our transcriptionists get started on your transcription request within minutes of receiving the request — so orders cannot be canceled once placed.
While we cannot guarantee 100% accuracy for White Glove transcriptions, if you encounter significant accuracy issues with your White Glove transcription on a file that is clearly audible, you may submit a request with our Support team for a Free redo at no charge. Please provide the email address associated with your Descript account and details of the issue.
Most transcriptions are returned within a business day, but can take up to 3 business days to complete. If a transcription has not been completed within 3 business days of being initiated, you may also request a refund for the transcription and a member of our Support team will be happy to assist.
Please note that refunds are not available for accidental or duplicate White Glove transcriptions, or if a White Glove transcription file, or the project containing it, is deleted before or after the transcript has arrived. Project deletion is a permanent action and cannot be undone.
Additional transcription minutes
Descript does not provide refunds of additional transcription minute purchases (one-time boost or adjustments to monthly transcription rate limits).
Editor adding new editor members
If an editor adds an unapproved or unwanted editor member to a team drive, the drive owner can request a refund within 7 days of the invoice date. To request a refund:
- Visit our Support page and submit a request
- Have the drive owner submit the request from their Descript account email
Keep in mind that if the drive owner wants to review and approve or decline adding editor members, they can enable the manual approval setting for editor invitations.