What do I do if I'm locked out of my Descript account?

If you are unable to log into your account, you may receive the following error after 10 retries:

"Your account has been blocked after multiple consecutive login attempts."



Descript will send an automated message to the email address on file providing details with the subject line: "Suspicious activity on your Descript account."



As directed, you may click the "click here" link in the email to unblock access for your IP address and then you'll be redirected to a confirmation page stating the account has been unblocked:



At that point you are free to re-attempt signing in, or if you are still having trouble remembering your email address you can reset your password.