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Answers from the Descript team
  1. Descript Help
  2. Troubleshooting

Troubleshooting

Installation / Setup

  • Screen Recorder Error: Missing required system files necessary to run the application.

Authentication

  • I signed up with Google authentication, can I change my Descript account email address or reset my password?
  • What do I do if I'm locked out of my Descript account?

Miscellaneous

  • Why does my iPhone video look washed out after I import it to Descript?
  • Why does Descript appear with a series of horizontal blue lines across the application window?
  • I'm having trouble installing Descript!
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